Privacy Policy

Last Updated: 14/03/2025

Avina Pharma (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in compliance with Law 25 (Quebec’s privacy law), PIPEDA (Canada’s federal privacy law), and other applicable regulations.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://avinapharma.com) or interact with us.

By using our Website or services, you consent to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

1. What Personal Information Do We Collect?

We may collect and process the following types of personal information:

• Identification & Contact Information: Name, email address, phone number, business address.
• Professional & Licensing Information: Pharmacy or healthcare institution details, professional license numbers (if required for regulatory compliance).
• Account & Transaction Information: Order history, payment details (processed securely through third-party providers).
• Website Usage Data: IP address, browser type, cookies, and other tracking data (see Section 6 – Cookies & Tracking Technologies).
• We do not knowingly collect personal information from individuals under 18 years old or from the general public (only licensed professionals and healthcare institutions).

2. How Do We Use Your Information?

We collect and use personal information for the following purposes:

• Order Processing & Customer Support: To verify orders, ensure regulatory compliance, and fulfill transactions.
• Regulatory Compliance: To ensure compliance with Canadian pharmaceutical and privacy laws.
• Communication: To respond to inquiries, send updates, and provide customer service.
• Website Improvement: To analyze website performance and enhance user experience.
• Marketing (With Consent): To send industry updates, promotions, or newsletters (you can opt out anytime).
• We do not sell, rent, or trade your personal information.

3. Law 25 & Your Privacy Rights (For Quebec Users)

Under Law 25 (Quebec’s Privacy Law) and PIPEDA, you have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Request corrections to any inaccurate or incomplete information.
• Withdraw Consent: Opt out of marketing communications or request restrictions on data processing.
• Request Deletion: Ask us to delete your personal data (subject to legal or regulatory retention requirements).
• Data Portability (Law 25 Requirement): Request a structured, machine-readable format of your personal data if applicable.

To exercise your rights, contact us at Avinapharma@gmail.com.

4. How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data
• Access controls to limit who can view your data
• Secure storage of business and transaction records
• Regular audits to ensure compliance with privacy laws

While we take strong precautions, no system is completely secure. If we detect a data breach affecting your personal information, we will notify you as required by Law 25.

5. Who We Share Your Data With

We may share personal information with:

• Regulatory Authorities: If required by Health Canada, Quebec’s regulatory bodies, or other government agencies.
• Third-Party Service Providers: Payment processors, IT service providers, logistics partners (only as necessary for business operations).
• Legal Compliance: If required by law, subpoena, or to protect our legal rights.

We do not share data for advertising purposes or sell personal information to third parties.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our Website. These may include:

• Essential Cookies: Necessary for website functionality (e.g., login authentication).
• Analytics Cookies: Help us understand website traffic and improve services.
• Marketing Cookies (With Consent): Used for promotional emails or remarketing (if applicable).

You can control or disable cookies through your browser settings.

7. International Data Transfers

Avina Pharma is based in Montreal, Quebec, Canada, but some of our service providers may operate outside Canada. When transferring data internationally, we ensure that appropriate safeguards are in place, in compliance with Law 25 and PIPEDA.

8. Retention of Personal Information

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy and comply with legal and regulatory requirements. Once data is no longer needed, it is securely deleted or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal changes or business needs. Updates will be posted on this page with a “Last Updated” date. Your continued use of the Website after changes are posted signifies your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Avina Pharma
Montreal, Quebec, Canada
Avinapharma@gmail.com